ckk Privacy Policy

This Privacy Policy applies to all individuals who interact with the ckk platform, including:

• Registered account holders — players with an active ckk account.
• Prospective users — individuals who visit the ckk website without creating an account.
• Former account holders — individuals whose accounts have been closed but whose data is retained in accordance with applicable legal requirements.

This policy covers data collected through the ckk website, any mobile-accessible version of the platform, and through communications between you and ckk's support team. This policy is written for the Philippine market and is intended to reflect the standards expected of platforms serving Filipino users.

ckk collects personal information across several categories. Below is a plain-language description of what is collected and when.

ckk does not collect payment card numbers or full bank account numbers directly. Payment information is handled through certified third-party payment processors. The data ckk receives from these processors is limited to transaction references and confirmation statuses necessary to credit your account.

Every piece of data collected by ckk serves a specific and legitimate purpose. Here is how your data is used:

• Account operation: Your registration details are used to create and manage your ckk account, verify your login, and communicate with you about account activity.
• Identity verification (KYC): Documents submitted for KYC are used to confirm your identity, verify that you are 21 or older, and confirm that you are a Philippine resident. This is required before your first deposit or withdrawal.
• Transaction processing: Payment data is used to process PHP deposits and withdrawals through your chosen payment method — GCash, Maya, bank transfer, or online banking.
• Security and fraud prevention: Login data, IP addresses, and device information are used to detect suspicious activity, prevent unauthorised access, and protect your account balance.
• Platform improvement: Technical and session data is used to understand how the platform performs across different devices and connections, and to identify areas for improvement.
• Responsible gaming: Transaction history and session data may be used to identify patterns consistent with problem gambling, in line with ckk's responsible gaming commitments.
• Legal and regulatory compliance: Certain data may be retained and disclosed to comply with applicable Philippine laws or in response to lawful requests from regulatory or law enforcement authorities.

ckk does not sell your personal information. Data is shared with third parties only in the following limited circumstances:

• Identity verification providers: KYC documents are processed by third-party identity verification services that are contractually bound to handle your data securely and exclusively for verification purposes.
• Payment processors: Transaction data necessary to process your PHP deposits and withdrawals is shared with certified Philippine payment processors (such as those handling GCash and Maya transactions and bank transfer settlements). These processors operate under their own privacy and data security standards.
• Law enforcement and regulatory authorities: Where required by Philippine law or a valid legal request, ckk may disclose personal data to relevant authorities. ckk will not voluntarily disclose data beyond what is legally required.
• Platform service providers: Limited technical data may be shared with hosting, analytics, and security service providers who assist in operating the ckk platform. These providers are contractually required to handle data securely and not to use it for their own commercial purposes.

ckk does not share your data with online advertisers, data brokers, or unrelated third-party businesses for marketing purposes.

ckk uses cookies and similar technologies to operate and improve the platform. Cookies are small data files stored on your device when you visit the site. They serve the following purposes on ckk:

• Session cookies: Keep you logged in during your current session and maintain your account state as you navigate the platform.
• Security cookies: Help detect unusual login patterns and protect against unauthorised access.
• Performance cookies: Collect anonymised data about how the platform is used to help identify performance issues and improve the user experience.

You can configure your browser to block or delete cookies, but doing so may affect the functionality of the ckk platform, including your ability to stay logged in or complete transactions. Essential cookies required for account security and session management cannot be disabled without affecting platform access.

ckk retains personal data for as long as it is necessary to fulfil the purposes described in this policy. General retention guidelines are as follows:

• Account registration and identity data is retained for the lifetime of your account and for a period after closure as required by applicable law.
• Transaction records — deposits, withdrawals, bet history — are retained for a minimum period consistent with financial record-keeping requirements under Philippine law.
• Support communications are retained for a reasonable period for dispute resolution and service quality purposes.
• Technical and session data is retained for a shorter period, primarily for security monitoring and platform improvement purposes.

When data is no longer required and is not subject to a legal retention obligation, ckk will securely delete or anonymise it.

ckk takes the security of your personal data seriously. The following measures are in place to protect your information:

• SSL (Secure Socket Layer) encryption is applied to all pages and data transmissions on the ckk platform.
• OTP-based authentication is required for account login and withdrawal requests, adding a second layer of protection beyond your password.
• Payment data is handled exclusively through certified payment processors and is not stored directly by ckk beyond the reference information necessary to maintain transaction records.
• Access to personal data within ckk's internal systems is limited to staff and systems that need it to perform specific functions.
• Security monitoring is in place to detect and respond to unusual account activity, potential fraud, and unauthorised access attempts.

No data transmission method or storage system can be guaranteed to be 100% secure. However, ckk applies industry-standard practices to minimise risk and protect your information as effectively as possible. If you believe your account has been compromised, contact ckk support immediately.

As a user of the ckk platform, you have the following rights regarding your personal data:

To exercise any of these rights, contact the ckk support team at [email protected] with your registered account details and the specific request. ckk will respond within a reasonable timeframe. Identity verification may be required before certain requests are fulfilled to protect against unauthorised data access.

ckk is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If ckk identifies that an account was registered by an underage user, that account will be immediately closed and any data associated with it will be handled in accordance with this policy and applicable law.

If you believe an underage person has registered on ckk, contact [email protected] immediately. ckk takes underage access seriously and will act promptly on any credible report.

ckk may update this Privacy Policy from time to time. When changes are made, the updated version will be published on this page with a revised "Last updated" date. Continued use of the ckk platform after any update constitutes acceptance of the revised policy.

For significant changes that affect how your data is used in a material way, ckk will communicate the update through your registered contact details where reasonably practicable. If you disagree with any change to this policy, you may request account closure by contacting support.

Questions about this policy or about how ckk handles your data can be sent to [email protected]. Please include your registered account username or email so we can respond to your specific situation.